Jobs TemplateSchool Experience Coordinator

Posted: 04/04/2021

The Aurora Civic Center Authority (ACCA), an innovative organization located on Stolp Island in the Fox River in the heart of the richly diverse community of historic Aurora, Illinois (one hour from downtown Chicago), is seeking a School Experience Coordinator. ACCA is the parent organization, which also includes a 501(c)3 arm under the name of Paramount Arts Centre, Inc. It operates three performance venues: the 6,000-person RiverEdge Park, the 1,843-seat landmark Paramount Theatre, and the 165-seat Copley Theatre. ACCA produces and presents over 300 performances each year, including star-studded touring productions and a self-produced Broadway Series of musicals for an annual audience of 350,000 patrons from over 250 communities. ACCA proudly operates the Paramount School of the Arts in the new John C. Dunham Aurora Arts Center, right next door to Paramount Theatre in downtown Aurora, and the company looks forward to producing a new, Bold Series of plays and musicals in the newly renovated Copley Theatre beginning in the 2021-2022 season. Paramount Theatre also hosts free community events, $1 Classic Movie Mondays and its opulent interiors provide a spectacular backdrop for private functions such as wedding receptions or corporate galas. Across the street from Paramount Theatre are the gorgeous Meyer Ballrooms which play host to multiple wedding receptions and rental events throughout the year.
The Aurora Civic Center Authority is committed to being a defining catalyst for personal and community transformation by:

  • making the performing arts accessible for every age and socioeconomic background,
  • introducing the magic of live theater across generations to encourage expansive imaginations and broad views of people and the world,
  • and contributing to the future stability and growth of Aurora’s downtown.
The highest purpose of any theater is to inspire its community toward a more perfect humanity. Such humanity can exist only when every member of the community is included and valued, empowered and heard. To express this truth, ACCA commits its leaders, volunteers, artists and staff to the active, continual and accountable pursuit of the following principles: equity, inclusion and diversity.
ACCA truly believes and lives by its mission statement and its commitment to equity, social justice and inclusion.
DEPARTMENT – Education and Community Engagement
DIRECT REPORTING – Director of Education and Community Engagement
WORKS CLOSELY WITH – Programs Manager, School Manager, Partnerships Manager
POSITION STATUS & SCHEDULE – Full time non-exempt; generally, 8-hour days Monday-Friday; some extended hours during productions and on presented event days; some weekends, evenings and holidays.
COMPENSATION – Annual salary with excellent benefits package including health, dental, vision, 401(k) and paid time off
HIRE DATE – June 1, 2021 
POSITION SUMMARY – The ideal candidate has experience in coordinating front desk administrative duties, possesses a warm and welcoming personality, and is committed to providing a stellar customer experience for our students, families, teaching artists and visitors of Paramount School of the Arts and other Aurora Civic Center Authority facilities. 
GENERAL RESPONSIBILITIES – The School Experience Coordinator is the main point of contact at Paramount School of the Arts. They are the first face that students, parents, and community members will see as they enter the school. They will be responsible for responding to and following up on all inquiries received at the school, directing visitors to appropriate personnel if necessary and ensuring that all inquiries and requests are responded to in a timely manner. They will work to ensure that we are establishing connections with potential students and their families, as well as fostering long term relationships with our returning students, parents, and faculty.
  • Manage the front desk during schools operating hours
  • Assist with Education Associate training
  • Work with management staff on recruitment and retention goals
  • Implement ways to celebrate and recognize students
  • Distribute and collect survey data 
  • Sell PSA Merchandise
  • Communicate on behalf of Paramount School of the Arts to students, families, and the community
  • Enroll new and returning students
  • Organize and maintain school classrooms and common areas 
  • Keep the school safe and welcoming
  • Monitor and run attendance reports and check-ins for each class
  • Support teaching staff
  • Catalog and maintain school supplies 
  • Monitor school maintenance issues and report needed repairs to management
  • Other duties as mutually agreed upon
As an organization, ACCA is committed to equity, diversity and inclusion. The School Experience Coordinator will actively be a part of this commitment, to help ACCA consider and implement good practice on equity, diversity and inclusion across all work.
In addition to the duties listed above, ACCA expects the following of each employee:  adheres to ACCA’s policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets productivity standards; participates in ACCA events as needed or required; and completes other duties as assigned.
  • Administrative experience
  • Customer service experience
  • Excellent verbal and written communication skills
  • Fluency in Spanish language is preferred, but not required
  • Intermediate computer skills
  • Experience with MS Word and Excel
  • Adobe Creative Suite (experience helpful, but not necessary)
Please submit a cover letter and resume using the online job application at

Or mail/drop off to: Aurora Civic Center Authority, ATTN: (Jessica Duplessis), 8 East Galena Blvd., Suite 230, Aurora, IL 60506

ACCA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, marital or familial status, veteran status, or any other characteristic protected by law.  ACCA encourages people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who are eager to help us achieve our vision of a diverse and inclusive community.

Position Type: Full Time

Salary Range: $30,000 - $50,000

Aurora Civic Center Authority (Paramount Theatre, Paramount School of the Arts, RiverEdge Park)
Margie Isaacson

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