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The session, Understanding the Power of Positivity: Interacting with Prospects and Customers Even in Challenging Sales Environments, will once again be facilitated by Shawn Green, PhD, from Aurora University with Jeanie Martin, Sales and Leadership Development Coach with Rise Up, Inc. as the session's featured speaker. Pivot is the new catchword. We can make excuses or progress, not both. How can you be a difference maker in your customer and client interactions? Right now, many of us are selling and leading in the middle of “confident uncertainty.” We are looking to provide solutions for business owners, have an impact on customers and be a resource for companies, people and the community. This session will also address how to be most confident even when feeling uncertain. Attendees will learn: